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وظائف شاغرة لدى شركة ارامكس




Principal Accountabilities
 ·        Act as the main focal point for escalations. Ensure a solution is provided to each customer. You need to ensure the escalation are not channeled above you hence strong relationships with customers, excellent communication, leadership skills, are key.
·        Manage a team of 15 Freight Customer Service Specialists.
·        Develops relationships with allocated customers
·        Ensure the team follows customer service processes as per Operating Model
·        Excellent billing/finance understanding of the freight billing cycle and its requirements
·        Manage end to end shipment life cycle liaising with all internal and external stakeholders
·        Responsible for all KPIs and SLAs agreed with allocated customers








·        Process sales order in a timely manner including reviewing and checking orders according to established department policies and procedures
·        Takes and registers all customer complaints
·        Coordinate with team members to ensure processes followed are in line with contract
·        Drives solution of customer complaints by solving it directly or assigning tasks to other internal and external stakeholders
·        Acts as first contact point for customer escalations
·        Ensure seamless transaction liaising with Pricing and Billing teams.
·        Ensure the team follows regulatory and quality compliance as per Group polices and applicable local regulatory laws
·        Manage Team roster and shifts as per the shipment volume
Key Requirements
·        6 years’ experience in Freight Forwarding – mandatory experience
·        4 years’ experience of Customer Service preferably handling key business clients
·        Excellent product knowledge (ocean and air freight)
·        Working knowledge of transportation management systems (TMS)
·        Commercial acumen to drive sales
·        Ability to handle challenging situation in a composed manner
·        High self-motivation and ability to work independently and in a structured way
·        International exposure and cultural sensitivity
·        Excellent English Verbal & Written skills

جديد قسم : وظائف ارامكس

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