وظائف شاغرة لدى بنك الأردني الكويتي

وظائف شاغرة لدى بنك الأردني الكويتي

 


Customer Experience Manager

Amman, Jordan 2 hours ago  140 applicants

About the job

  • Supervise quality and service standards across the bank’s branches and other channels.

  • Train employees to work within Customer Experience standards.

  • Tracking customer experiences across online and offline channels, devices, and touchpoints.

  • Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.

  • Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.

  • Identifying customer needs and taking proactive steps to maintain positive experiences.

  • Manage responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.

  • Analyzing customer feedback on product ranges and new releases, as well as preparing reports.

  • Documenting processes and logging technical issues, as well as customer compliments and complaints.

  • Keeping informed of industry trends and new CRM technologies.للتقديم من هنا

جديد قسم :

  1. https://docs.google.com/document/d/1-Gwhb0wj28s32o8fcktl2SEWkJ__YrzfVZqtcKaipNA/edit?usp=drivesdk

    ردحذف
  2. https://docs.google.com/document/d/1-Gwhb0wj28s32o8fcktl2SEWkJ__YrzfVZqtcKaipNA/edit?usp=drivesdk

    ردحذف