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مطلوب موظفين كول سنتر للعمل لدى شركة في الاردن

 



Zain Jordan is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.


Your Daily Tasks Will Be


Providing technical assistance to customers subscribed to Enterprise, Broadband , ETTH, FTTH and Hosting services


Providing assistance concerning billing and service terms and procedures to customers


Resolving the customers problems through guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effective manner.


Conducting campaigns with various purposes such as research, customer satisfaction and retention ...etc, aiming at enhancing customer’s experience and their loyalty to Zain.


Extending job knowledge by constantly following up on the new offered services and products by Zain and other competitors through attending training sessions, applying self-learning techniques …etc.


Promoting Zain’s current and new offers, products, and services by approaching customers in a professional manner, gaining their interest, and perceiving their preferences and necessities in order to provide them with the right offers that match their needs.


Performing other duties related to the job as assigned by the direct supervisor.


Working Hours will be 6 to 8 hours / per day as a max.


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